Following this issue, the next complaints submitted to against Kindred group properties have received the response that Kindred are not prepared to work with 's ADR services.įor references see Unibet Group Player Issues The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service.
